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Privacy Policy

Luckings & Co. Wills and LPAs

Last Updated: 17/06/2026

Luckings & Co. Wills and LPAs is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

Luckings & Co. Wills and LPAs is a sole trader business providing will-writing and Lasting Power of Attorney services.

Contact Details:

Name: Emma Turner

Trading Name: Luckings & Co. Wills and LPAs

Email: emmaturner@luckingsandco.com

Telephone: 07702092954

ICO Registration Number: ZC176568

 

The Information We Collect

We may collect and process the following information:

  • Name

  • Address

  • Date of birth

  • Telephone number

  • Email address

  • Marital and family information

  • Beneficiary, executor and attorney details

  • Details of your assets and estate

  • Identification documents

  • Information relating to your instructions for wills and LPAs

  • Correspondence between us

 

How We Collect Information

We collect information:

  • Directly from you

  • Through meetings, telephone calls and emails

  • Through forms completed by you

  • Through our website contact form

  • Through documents provided to us during the course of our services

 

Why We Process Your Information

We process your personal information to:

  • Prepare wills and related documents

  • Prepare Lasting Powers of Attorney

  • Register LPAs where instructed

  • Verify identity

  • Communicate with you

  • Maintain accurate client records

  • Comply with legal and regulatory obligations

  • Deal with complaints or enquiries

 

Lawful Basis for Processing

We process your information under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests

  • Your consent where required

 

Sharing Your Information

We will not sell your personal information.

We may share information with:

  • The Office of the Public Guardian where instructed

  • Professional advisers where necessary

  • Regulatory bodies where required

  • Service providers assisting us with secure administration of our business

  • Courts, law enforcement agencies or government bodies where legally required

 

Storage and Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Information may be stored electronically, in paper files, or both.

Access is restricted to authorised persons only.

 

How Long We Keep Information

We retain client files, attendance notes, correspondence and related documentation for a minimum of 12 years following completion of the matter.

Information may be retained for longer where required by law, ongoing document storage arrangements, regulatory requirements, or where reasonably necessary to protect the interests of our clients or business.

After the retention period expires, information will be securely destroyed.

 

Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure of information where applicable

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

Some rights may be limited where we are legally required to retain information.

 

Website and Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Further information can be found in our Cookie Policy.

 

Complaints

If you have concerns about how your information is handled, please contact us in the first instance.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

 

Changes to this Privacy Notice

We may update this Privacy Notice from time to time.

The latest version will always be available on request and published on our website.

 

Contact Us

If you have any questions regarding this Privacy Notice or how your information is handled, please contact:

Emma Turner

Luckings & Co. Wills and LPAs

Email: emmaturner@luckingsandco.com

Telephone: 07702092954

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